Maintenance and Repairs

If you have a life-threatening emergency, please call 911. 


If you have an urgent maintenance request that requires immediate attention, please call your leasing office.


For general maintenance, the quickest and most efficient way to request service is through your Resident Portal.

Maintenance Procedures

The quickest and most efficient way to request maintenance is through your Resident Portal. If this is URGENT, such as a major leak or a refrigerator/freezer that has gone out, please call your leasing office in addition to submitting your request online. We also encourage you to reference the Self Help Repair Videos below to fix some of the most common issues.

Request Maintenance

Please do not use this for non-maintenance questions.

Details

Be specific and detailed. Fill out each applicable section of the request.

Photos

Attach photos. This helps our team assess the issue(s) and come prepared.

Quick Fix?

A member of our team may call you to get more information or to help troubleshoot if it's a simple fix. 


Next Steps

You will be notified of next steps through a call, text, or message through your tenant portal. 


Resident Responsibility

Remember, residents are required to report ALL issues and needs for repair, regardless of cause.



Repair Charges

In cases of negligence or misuse, repairs will be made, and residents will be charged for the cost of the labor and materials.

Self-Help Repair Videos

We're happy to help.

Whatever you need, we're here for you! Contact us today.

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Address

4400 Keller Avenue, Suite 140, PMB 312

Oakland, California 94605

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